Customer Service

How Do You Deal With Difficult People?

The other day I was asked by a customer, “How do you deal with snotty people?” She was referring to wine snobs at the winery, or at least I think she was. She was also referring to obnoxious bachelorette parties that show up at wineries with those jumbo steroid limos or hot-pink buses, where the girls are stumbling around, cackling…

Continue Reading